Human to Human Support™

Free Plan Starter Plan Pro Plan
In-app Chat Yes Yes Yes
Help Desk Yes Yes Yes
Group Onboarding No Yes Yes
Live Support Drop-in No Yes Yes
1-on-1 Onboarding No No Yes
Dedicated Account Manager No No Yes
Ongoing Coaching Sessions No No Yes
Peace of Mind Support No No Yes
Custom Text Messaging No No Yes
Unlimited Offline Donations No No Yes
Cap on Fees for Large Purchases No No Yes

Pricing Plans

The more you raise, the more you save

Free Plan Starter Plan Pro Plan
Starting at 3.5% Yes No No
Starting at 2.5% *After $50,000 - $150,000 Yes No
Starting at 1.5% *After $150,000 *After $150,000 Yes
2.45% + $0.30 Stripe Fee Yes Yes Yes

Frequently Asked Questions

What features are included in my plan?

All Trellis fundraising features are included with each plan! Review the complete list of features and support options included with each pricing level here.

Can I change my plan?

Each plan is an annual commitment. You can upgrade your plan at any time, with a new adjusted fee. Click here to learn about downgrades to your Trellis plan.

Can I pay annually or monthly?

Yes, you can choose if you’d like to pay an annual fee, or if you’d like to pay on a monthly basis. Invoices will be sent on a monthly or annual basis, based on day of sign up.

What are my payment processing options?

Trellis uses Stripe, the leading global payment processor for all transaction processing. Stripe fees with major credit cards are 2.45% + $0.30. To learn more click here.