Human to Human Support™
| Free Plan | Starter Plan | Pro Plan | |
|---|---|---|---|
| In-app Chat | Yes | Yes | Yes |
| Help Desk | Yes | Yes | Yes |
| Group Onboarding | No | Yes | Yes |
| Live Support Drop-in | No | Yes | Yes |
| 1-on-1 Onboarding | No | No | Yes |
| Dedicated Account Manager | No | No | Yes |
| Ongoing Coaching Sessions | No | No | Yes |
| Peace of Mind Support | No | No | Yes |
| Custom Text Messaging | No | No | Yes |
| Unlimited Offline Donations | No | No | Yes |
| Cap on Fees for Large Purchases | No | No | Yes |
Pricing Plans
The more you raise, the more you save
| Free Plan | Starter Plan | Pro Plan | |
|---|---|---|---|
| Starting at 3.5% | Yes | No | No |
| Starting at 2.5% | *After $50,000 - $150,000 | Yes | No |
| Starting at 1.5% | *After $150,000 | *After $150,000 | Yes |
| 2.45% + $0.30 Stripe Fee | Yes | Yes | Yes |
What features are included in my plan?
All Trellis fundraising features are included with each plan! Review the complete list of features and support options included with each pricing level here.
Can I change my plan?
Each plan is an annual commitment. You can upgrade your plan at any time, with a new adjusted fee. Click here to learn about downgrades to your Trellis plan.
Can I pay annually or monthly?
Yes, you can choose if you’d like to pay an annual fee, or if you’d like to pay on a monthly basis. Invoices will be sent on a monthly or annual basis, based on day of sign up.
What are my payment processing options?
Trellis uses Stripe, the leading global payment processor for all transaction processing. Stripe fees with major credit cards are 2.45% + $0.30. To learn more click here.
